Candora-Fragrance Legal Notice, Terms and Conditions
www.candora-fragrance.com is the website designed for international users and clients of the company Parfumerie à la carte SAS hereafter referred to as Candora, its registered brand name.
Company details:
Head office: 1 rue du Pont Louis-Philippe, 75004 Paris, France
Registered in Paris : 533 804 902 – VAT FR 08 533 804 902
Legal representative: Emmanuel Frossard
Files of personal data from this site have been registered with the French data protection authority CNIL.
The site is hosted by :
OVH SAS 2 rue Kellermann – 59100 Roubaix – France
registered in Lille Métropole : 424 761 419
Tel. +33 6.85.27.30.09
Mail : contact@frederiqueviviand.fr
www.frederiqueviviand.fr
This website is for personal use only. Any reproduction or display in whole or in part by whatever process without prior written permission from Candora is prohibited .
Candora reserves the right in its absolute discretion at any time and without notice to remove, amend or vary the content that appears on any page of this site.
Candora-fragrance website terms & conditions
1. Terms of use
1.1. Disclaimer of accuracy
The website is freely available for all web users. Simply connecting to the website constitutes full acceptance of the present terms and conditions.
Candora takes all reasonable steps to ensure that the information contained within the pages of this site is accurate and current, nevertheless no warranty is given regarding the accuracy or completeness of the content of this site : texts and photographs are non contractual.
Candora reserves the right in its absolute discretion at any time and without notice to remove, amend or vary any of the content that appears on any page of this site. Should you note any inaccuracy, please report it to the following address: atelier@candora.fr.
Any use of this site contrary to its original purpose or any infringement of these terms of use exposes you to criminal and civil action in the courts.
1.2. Site access
1.3. Hyperlinks
1.4.Personal information
Because we value your personal information and its protection, we have dedicated a full section to it : Check our privacy policy
2. Intellectual Property
Candora is a registered trademark. Any reproduction of the trademark without permission by Candora is unauthorized and constitutes an infringement.
Access to this site confers no rights other than that of visiting the site. The presence of this site on the internet does not constitute permission to use the above-mentioned trademarks, and any such use is subject to prior express written permission from Candora.
All graphic images, text, and video material contained in this website are the exclusive property of Candora and are protected, as the case may be, by French law and international regulations relating to copyright.
Permission is granted to use this material for personal use only. Specifically prohibited is any display of material from this site on any other website. Court action will be taken in the case of any unauthorized commercial use of material from this site.
3. Booking a workshop on our website
3.1 Candora perfume workshops
Candora offers “perfume creation workshops” open for booking by individuals on its website www.candora-fragrance.com. The different activities, their description, location, dates, and schedules are available on the website. The purchase of the activity implies the customer’s full acceptance of the general terms and conditions of sale in force on the date of enrollment in the activity, as they appear on candora-fragrance.com website. The customer guarantees that he or she is legally competent to duly contract the services offered on candora-fragrance.com.
3.2 Booking
Participation in a workshop requires advance booking and payment.
Booking Candora workshops can be done on candora-fragrance.com via the platform of our partner Regiondo. Individuals may book on the website as long as the activity is available on line. Workshops will be guaranteed for a minimum of two participants. Registration will be regarded as definitive upon receipt of a confirmation e-mail from our partner Regiondo, nevertheless in case of payment failure the booking shall be cancelled. Candora reserves the right to cancel a reservation if the customer’s identity or e-mail address is inaccurate. In this case, the customer will be refunded in full without penalty.
3.3 Price and payment
The price of the activity is the price that appears on Candora website on the day the booking is made. Prices are in euros and include value added tax. The workshop is paid for online via our partner Regiondo using a debit or credit card Visa, Mastercard. Bank cards issued by banks domiciled outside of France must be international cards. SSL encryption is used. None of this information is sent unencrypted over the internet, Candora does not keep your card details. Candora shall not be liable for any damages arising from the use of and payment for the workshop by bank card.
3.4 Modify or cancel a booking
Bookings can be canceled within 7 (seven) days after the confirmation email is sent, and with a minimum of 5 days before the workshop, 10€ per participant will be kept as booking fees.
Beyond that point, no refund will be offered, nevertheless customers can modify their bookings (change the date or time and increase the number of participants) by contacting Candora (atelier@candora.fr) before the date of the workshop. Customers may ask for the workshop to be rescheduled within the 12 months following the initial date of the workshop. The changes remain subject to availability in the workshops schedule offered by Candora.
3.5 Late arrival / no show
For a session open to the public, you can still join if you arrive less than 15 minutes late., after that late arrivals are disturbing the group and you might not be accepted in, your ticket for the workshop is lost and no refund can be obtained.
For a private session :
-if you contact us to let us know you are late, you can arrive at any time but the original time of the end of your session will be maintained and your workshop will be shortened.
-If you do not contact us, we will wait for you for 30mn, after that we will not be able to welcome you, your ticket is lost and can not be refunded.
In case of no show without prior notice, no rescheduling or refund can be obtained.
3.6 Cancellation by Candora
Candora reserves the right to cancel a workshop, amongst other causes when the number of participants booked for a workshop is below 4 persons. Cancellation by Candora does not incur any liability, the customer will get a full refund or may choose a new date.
If cancellation is due to a casus fortuitus or force majeure, including, but not limited to, war, terrorist attack, violent demonstration, pandemic, lockdown etc. : under these circumstances, no refund will be granted, Candora will offer a voucher with the possibility to reschedule to any day available on the calendar of the website within a time limit which will be specified at the moment of cancellation. This voucher is transferable.
3.7 Liability
The workshops involve the active participation of the customer. The latter agrees to be vigilant and to comply with the hygiene and safety instructions given by Candora so the activity runs smoothly. Candora shall not be liable for damages to person or property during the handling of products and objects during the activity. Candora shall not be liable for any damage or loss of objects or personal belongings brought by the customer. The customer is permitted to take home and use the eau de parfum created during the course under his or her own liability and in compliance with these general terms and conditions of sale, especially regarding the section on Property. Children are only permitted from age 6 upwards and are under the sole responsibility of a paying adult. All persons present in the classroom must reserve and prepay for entry.
4. Buying a voucher for a workshop
Instead of booking for a specific date you can choose to buy a ticked for a later booking, these tickets are referred to as vouchers.
A code is then sent to the e-mail address provided during the purchase. This code can be used to book a workshop within 12 months after the purchase. After this 12 months period the code is no longer valid, the gift voucher is lost.
In the case of a lost code, the customer only can ask Candora to re send it to the same e-mail address given when the purchase was done.
The voucher is not personal to the customer and can be transferred. The voucher can only be used by a person who is in possession of the voucher code and who is the first to redeem the voucher by providing the code for a booking.
Vouchers are non-refundable other than within a period of 14 days after the purchase, in accordance with the provisions of Article L.221-18 of the French Consumer Code.
The use of the gift voucher is an express and irrevocable waiver of this right of withdrawal.
To exercise your right of withdrawal, the customer mut notify Candora of the decision to withdraw by email message sent to atelier@candora.fr within the aforementioned 14-day period. Refund will be done on the card used for the purchase within a maximum of one week plus the usual bank or credit card company treatment time.
5. Ordering a fragrance
5.1. Product characteristics and conformity
The products that are sold on the Website are in conformity with existing French legislation at the time that they are offered for sale.
5.2. Prices and taxes
a. Prices on the Website are in euros (€), payments are in euros, for the equivalent in your currency, please refer to your bank or credit card company.
b. Shipping fees when they apply are specified to the Customer before the confirmation of the order and are charged as a supplement.
c. Prices include Value Added Tax for countries within the European Union and countries with trade agreements with the EU. The 20% VAT or 5,5% reduced VAT rate on books, will be deducted at the end of the order process for shipments to other countries.
d. Candora invites Customers from countries outside of the European Union to obtain information from the customs authorities of the destination country about the terms of payment of the Value Added Tax (VAT) and any applicable customs taxes. Thus, where applicable, the Customer is obliged to pay the applicable customs duties to the local authorities. When the carrier has previously paid the applicable customs duties himself, the Customer is required to reimburse and send a proof of payment for the amount corresponding to such duties. In any case, Candora cannot be considered liable for the applicable customs duties.
For shipment to the USA, there is a tax exemption if the value is under a certain amount, please check for more information here :https://www.cbp.gov/trade/basic-import-export/internet-purchases.
e. The total amount to be paid by the Customer, excluding delivery fees, is shown before the final validation of the order. The full amount including shipping fees (when they apply) is shown after the information necessary to process the order has been filled out and before payment.
f. Candora reserves the right to modify prices at any moment, the applicable prices are those shown on the day of the order and confirmed on the invoice.
5.3. Payment
a. Confirming an order obliges the Customer to pay the price of the ordered products and the related delivery fees when these apply. The Customer declares and guarantees to Candora that they have the necessary means and authority to use the applied payment method.
b. Candora only accepts card issued by VISA, MasterCard and American Express. The payment card must be issued by a banking or financial establishment located within the European Union, or a country validated by Candora. Bank fees and commissions are paid by the Customer, without exception. The bankcard payment is carried out using our payment partner, Stripe. Their secured website uses the 3D SECURE bank security protocol. The Customer may be redirected to their bank’s authentication page, depending on their bank affiliation, in order to confirm their payment.
c. gift cards obtained by the Customer at CANDORA Paris Boutique or online may be used to pay for orders on the Website.
d. All products remain CANDORA’s property until the Customer has completed the full payment of the order.
5.4. Delivery
a. Place of delivery. The Customer is responsible to provide Candora with a valid and detailed delivery address. If the address provided is incorrect or incomplete and does dot allow for the delivery by the carrier, the Customer will bear the possible cost such as return and reshipping of the order.
b. Terms of delivery. The delivery by Colissimo is carried out through the company La Poste SA. The parcel has an individual tracking number and delivery requires the Customer’s signature. Delivery shall take place:
– within 8 working days within the EU and affiliated countries (Monaco, United Kingdom, Switzerland, Norway),
– within 12 business days in any other country,
Candora communicates the tracking number to the Customer by email. With this number the Customer can track the transport and delivery of the parcel.
Deliveries by Colissimo outside of France are carried out by the local partners of La Poste SA. Consequently, the terms of delivery may vary from a country to another. In such instances, the Customer may obtain additional information from the postal service and local transporters, or by contacting Candora by email at boutique@candora.fr.
c Delay or failure of delivery
In the event of force majeure that has the effect of delaying delivery, the delivery times described in the article 4.4.c of these Terms and Conditions of Sales is suspended. Candora will keep the Customer informed, within a reasonable timeframe, of any such events that are likely to perturb the delivery process of ordered products.
Customers may request the cancellation of their order according to the provisions of article L. 216-2 of the French Consumer Code if the delivery has not taken place within the timeframes described in the above article 4.4.c, except when they delay is due to force majeure or fault of the Customer. The Customer must give formal notice to Candora in writing. If the delivery can not take place within a reasonable, additional timeframe, the sale will be cancelled and the Customer is entitled to a full refund.
To exercise either of the above-mentioned rights the Customer must send an email to the address boutique@candora.fr. Candora will provide a full refund of the order amount including delivery fees within a period of 14 days following the date of reception of the Customer’s email. If the delivery takes place in the meantime or at a later time, the Customer must return the parcel to Candora. The redirection costs paid by the Customer will also be reimbursed by Candora within the same timeframe as described above.
d. Delivery disclaimer
The liability for loss or damage to the products is transferred when the Customer or the recipient of the order takes physical possession of the delivery.
The Customer, or the recipient of the order, should verify upon delivery that the parcel is intact and has not been subject to any form of damage and that the products delivered conform to the order. If the parcel presents any form of damage the Customer must refuse the delivery and not open the parcel. Furthermore, the Customer must express their reservations to the carrier, describe the damage in a precise and complete manner on the delivery slip, and inform CANDORA. Moreover, if the delivered products do not conform to the order made by the Customer, the Customer must inform CANDORA upon reception of the order. The Customer may contact CANDORA by writing to boutique@candora.fr.
The Customer declares and guarantees that by failing to follow the steps described in the preceding article, the Customer forfeits their right to any refund or renewed delivery of the products, but without prejudice to their right of withdrawal according to the terms described in article 4.5 of the Terms and Conditions of Sales.
e. Failure of delivery or failure by the recipient to collect the ordered products within the established time limit
-When the recipient of the order is absent, a note is left by the carrier, indicating the address where the package can be collected within a certain delay. This period usually corresponds to 15 days but may vary according to the country of delivery. Candora invites the Customer to inquire with the local postal services and carriers for additional information.
-In the event that the recipient of the order does not collect the package within the time limit, or when the address given buy the customer is incorrect, the package will be returned to Candora by the carrier. Candora will refund the price of the order to the Customer, excluding the delivery costs for which the Customer is fully responsible. The Customer can ask Candora to reship the order. In this case, the Customer will have to pay new delivery fees which will be communicated before any new shipment.
-If the Customer has chosen the “Pickup” option at CANDORA store in Paris (France) it should be picked within a maximum period of two months. Failure to collect the order within this period will be considered as a fault of the Customer, leading to the cancellation of the order at their exclusive expense without them being able to claim any refund.
5.5. Cancellation
a. Customized fragrances
The legal right to cancel an order (described below) does not apply for customized items (article L. 221-28 3° of the French Consumer Code), the Customer is informed that this is the case for customized fragrances made to order from the formula confirmed by himself, an order of a customized fragrance placed on the website can not be cancelled.
b. Standard Candora fragrances
-Customers may exercise their right to cancel within a period of fourteen working days following the reception of the order, without having to provide for a reason (article L. 221-18 of the French Consumer Code). Within the Candora collection, this is only the case for standard fragrances, nevertheless the right to cancel does not apply if the products have been opened, unwrapped, unsealed, damaged after delivery. Fragrances cannot be reimbursed, returned nor exchanged once the packaging seal is broken, due to hygiene and security reasons.
The legal right to cancel may be exercised by the Customer by informing CANDORA by email to boutique@candora within fourteen days following the reception of the order. The Customer must then return the product(s) in question within a period of fourteen days after having sent the withdrawal declaration. The parcel should be returned to Candora 1 rue du Pont Louis-Philippe 75004 Paris France. Refund will only be possible if the product(s) are returned in their original package and in perfect condition. Shipping fees related to the return of the product(s) to Candora are borne by the Customer, except if the delivery did not conform to the order. Candora will refuse letters or parcels for which postage is due.
Candora will refund the price of the returned product(s) and the original delivery fees. The refund will be issued within 14 days following the date on which the returned product(s) have been received by CANDORA. The refund will be issued to the bankcard used by the Customer to pay for the order. If the Customer used a voucher, Candora will send the Customer a new voucher corresponding to the same amount.
c. The Customer benefits from legal guarantees concerning product conformity and defects. For any claim reaarding a defect of the product, contact Candora at boutique@candora.fr.
6. User conduct
6.1. When making use of this website, you may not:
Compile or harvest in any way the names, addresses or any other material or information concerning any person without their consent
Create or provide a false identity
Falsify an e-mail address or letter heading, or attempt to deceive a person in any way as to the identity of the sender or the origin of a message
Send any inappropriate material as defined below
Send any material containing a virus, software harmful to the website or other persons, or that contravenes the law
Attempt to gain unauthorised access to services, other accounts, computer systems or networks connected to the website by using passwords or in any other way; or interfere with any other person’s use of the service or similar services via some other entity
6.2. Site disclaimer and user liability
Use of this site, its services and all material obtained through it are your sole responsibility as user. In no event shall Candora be liable for any cost or direct, indirect, special, incidental or consequential damages arising out of or in connection the use of this site, including :
– inadequate performance of the site
– any loss of data or services due to untimeliness, alteration, or interruption of the site services
– the accuracy, quality or nature of any information obtained
– any direct or indirect consequences of a virus transmitted by the site servers
– any interruption of service caused by maintenance or the behaviour of other users
– loss of access to the site
– contamination of users’ computer systems due to the transmission of a virus or other harmful element
You the user must take all appropriate measures to protect your data and software against contamination by internet viruses.
We also disclaim any liability for any direct or indirect damage, including loss of earnings, customers, data, intangible assets or financial advantages, due to use of the site or loss of access because of your inappropriate use of it.
This site may contain links to other websites developed and possibly maintained by persons over whom Candora has no control. Candora cannot and do not monitor the sites linked to our pages on the internet. Accordingly, Candora assumes no responsibility for the content of such sites.
Should you infringe any part of these Terms and Conditions, you hereby undertake to compensate Candora and guarantee the company against any claim for liability, loss, costs, loss of financial advantages or of data or damages whether direct or indirect caused by your infringement.
7. Governing law
These Terms and Conditions abide by French law. French court is the only one competent for any dispute that is not settled by mutual agreement.
To the extent that any part of these Terms and Conditions may be found to be invalid, unlawful or unenforceable, such part shall be construed to reflect the best intentions of the parties, and severed from the remaining terms all of which shall remain in full force and effect as permitted by law.
Should Candora fail to apply, or not be required to apply, any part of these Terms and Conditions, this shall in no case be construed as an abandonment by Candora of such part or right.
Last edited : March 2024.